Streamlined for PEAK customer success

The current business climate values immediacy and accuracy while at the same time placing a premium on personalization and human connection. A recent survey showed that 83% of customers connect most to brands that respond to their needs. VENZA launching their all-new support site rings timely and strikes that just-right balance.

Over the last few months, the VENZA Product Marketing team has created a new support site that enables clients to take full advantage of their VENZA products and services, while providing a central hub for all knowledge related to the PEAK data protection portal.

“Customer success is at the heart of VENZA’s operating principles, and customer success begins and ends with high-quality, highly-effective customer support,” said Macarena Carballo, Director of Customer Success. “My goal as the leader of the Customer Success team is to ensure the entire customer experience, from kickoff to renewal, is as positive as possible. Our new support site contributes to the achievement of that goal by offering clients 24/7 access to a wealth of information such as how-to articles and frequently asked questions while also serving as a space for support ticket submission. I am extremely excited that this resource will soon be available to all our clients.”

This new support site, along with the revamp of PEAK LMS, the inclusion of regular Town Hall meetings in VENZA’s product development process, the reimagining of VENZA’s basic learning path, and the release of Vision ’22 are all indicators of VENZA’s holistic and ongoing dedication to ensuring customer needs are accounted for, understood, and rapidly responded to.

 If you have any questions, you can reach out directly to your customer success coach or contact the Customer Success team at success@venzagroup.com.