Customer-Focused Outcomes are Embedded at All Levels of VENZA’s Offerings

VENZA has announced that Macarena Carballo has been promoted to the position of Vice President of Operations and Customer Success. In this new capacity, she will be responsible for overseeing VENZA’s operational functions related to data protection and security and IT services, while also managing efficiency and ensuring customer success across the organization. Ms. Carballo, a key part of VENZA’s success, will continue to drive the focus on building, growing, and nurturing relationships with all clients, continuously improving the customer experience across the full journey.

Prior to her advancement, Ms. Carballo was VENZA’s Director of Customer Success. In that role, she led efforts to meet the needs of clients by expanding the range of products offered and working to build teams that fostered strong, trustworthy client relationships. Before joining VENZA, she led large-scale international and domestic teams in the hospitality industry for seventeen years, with a focus on customer success, business development, conventions, and sales.

“Macarena’s advancement reflects the company’s strong growth over the past few years, requiring the alignment of our increasing product offerings with the success teams that service them,” said President Josh Bergen. “Macarena’s high level of professionalism, deep hospitality knowledge, and long history with hotel operations make her a critical component of our success and perfect fit for this position.”

“I am honored and excited to continue to contribute to VENZA’s fight against technology threats around the world,” said Ms. Carballo. “I have always considered VENZA’s values to be aligned with my own and look forward to greater opportunities to drive first class customer service experience across the growing palette of VENZA services. As Vice President of Operations and Customer Success, VENZA’s already premier offerings will grow, while retaining the ground-floor hospitality- and customer-focused perspective that is at the core of my experience of over two decades within the industry.”

Macarena Carballo can be reached by email at macarena.carballo@venzagroup.com.