2023 was a banner year for cyberthreats. In virtually every area, we’ve seen the increasing use and sophistication of malware, social engineering, and hacking to target virtually every industry.

Hospitality, unfortunately, was not exempt from this trend. As technology has become increasingly integrated into every aspect of hotel operations, from guest services to data management, the sector faces unique vulnerabilities that cybercriminals are eager to exploit.

This week’s feature of the VENZA Echo will recap the key security trends from the last year, along with our predictions of what to watch in 2024.

Understanding the nature of these threats and the strategies to mitigate them is crucial for hoteliers to protect their businesses, their guests, and their reputation.

Let’s dive in.

1. Rise in Cybercrime Incidents and the Vulnerability of SMEs

A startling trend in 2023 is the global rise in cyberattacks, with incidents increasing by 38% compared to the previous year.

Hospitality, encompassing both large networks and smaller enterprises, is particularly at risk. Small and Medium-sized Enterprises (SMEs) within this sector are often targeted more frequently due to their generally lower investment in robust security measures. This makes them more vulnerable and attractive targets for cybercriminals. The impact of such attacks is not just financial but also reputational, potentially causing long-term damage to the business.

For hoteliers, especially those operating smaller establishments, this trend underscores the need for a proactive approach to cybersecurity. Investing in secure IT infrastructure, regular cybersecurity audits, and employee training can significantly reduce the risk of a cyberattack.

Understanding that cybersecurity is not a one-time investment, but a continuous process is essential for adapting to the evolving tactics of cybercriminals.

2. Challenges with Non-Structured Data

In hospitality, reliance on non-structured data like emails, shared drives, and paper records continues to be a significant risk factor. The security of digital data records is often compromised by inadequate security systems. For instance, paper documents, which are easily lost, mishandled, or damaged, lack an audit trail, making them a security risk. Similarly, emails sent via unprotected Wi-Fi setups are vulnerable to interception and theft. The challenge lies in securing this non-structured data against unauthorized access.

To combat these risks, hoteliers must move towards digital transformation tools that provide better security for non-structured data. Implementing systems that offer encryption and secure access controls can greatly enhance data security. Additionally, training staff on the importance of data security and the risks associated with mishandling non-structured data is vital.

3. The Role and Importance of Chief Information Security Officers (CISOs)

As cyber threats become more sophisticated, the role of the Chief Information Security Officer (CISO) in hospitality has become more crucial.

A CISO is responsible for planning and implementing the information security infrastructure to protect an organization’s data and assets. This includes identifying, analyzing, and assessing risks, and taking immediate action to employ effective security solutions.

However, hiring a full-time CISO can be a costly investment for many hoteliers, especially those in the SME category. An alternative approach is outsourcing these responsibilities to external experts who can provide the same level of expertise and oversight. These external partners can assess the organization’s information security infrastructure, analyze risk management, keep pace with cybersecurity trends, and implement high-level security processes.

4. The Increasing Importance of ISO 27001 Certification

When it comes to selecting technology providers, hoteliers must ensure that their systems adhere to the highest global standards, such as ISO 27001 certification.

This certification confirms that a supplier’s system meets the requirements for global standardization and quality assurance, particularly in managing the security of sensitive assets. ISO certification is reviewed annually, ensuring that suppliers maintain the highest quality in data security, storage, and recovery.

For hospitality, this certification is particularly important as it ensures that technology partners are equipped to handle the unique challenges of the sector. It provides a framework for managing and protecting guest and business data effectively, thereby reducing the risk of data breaches and ensuring compliance with various data protection regulations.

Conclusion

The cyber threat landscape in 2023 demands a heightened level of vigilance and proactive strategies from hoteliers.

By focusing on these key areas—addressing the vulnerability of SMEs, securing non-structured data, leveraging the expertise of CISOs, and ensuring ISO 27001 certification in technology partnerships—the hospitality industry can better protect itself against the growing threat of cybercrime.

Feeling overwhelmed? Don’t be. VENZA is here to help. Cybersecurity is complex, but in partnership with us, your company can get started in as little as one month. Get a live demonstration today by contacting our Customer Success Team.

Ready to elevate your game? Contact Sales to discuss signing up for our programs or adding new solutions to your contract.

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Take VENZA’s free Phishing Test to assess gaps in your human firewall today!

Training your personnel to recognize and report phishing attempts is essential to protecting your guests and their data. Get started by determining your risk and readiness level using this free tool.

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