As technology advances, so do data protection risks for hoteliers. This December, we’re tackling ways in which evolving digital connectivity and innovation challenge the traditional cybersecurity posture of hotels.

One new method—mobile check-in—has become ubiquitous. With it, however, come unique risks from data transmission, potentially insecure customer devices, and more.

This week’s feature of the VENZA Echo explores these dangers and provides our recommendations for hoteliers to proactively respond and maintain strong security and data protection.

Data Protection and Compliance Risks

Mobile check-in, as a relatively new technology in the hospitality sector, introduces unique and complex challenges to data protection. Its convenience and efficiency, while appealing, open up various avenues for potential breaches.

Unlike traditional check-in methods, mobile check-in involves the transmission of personal and sensitive guest information over digital networks, which can be prone to interception and unauthorized access.

Furthermore, the integration of this technology with various backend systems increases the complexity of the data flow, enlarging the attack surface for cybercriminals. This situation is compounded by the use of personal devices by guests, which may lack sufficient security measures, leaving their data vulnerable to theft or misuse.

As a result, mobile check-in not only necessitates stringent data protection measures but also demands a reevaluation of existing security protocols to address these novel and evolving cybersecurity risks effectively.

The major risks of mobile check-in include the following areas:

1. Data Breaches. The most significant risk is data breaches. Mobile check-in systems often store personal data, including names, contact information, payment details, and sometimes travel histories. This information is a goldmine for cybercriminals. Breaches can occur due to weak system security, inadequate encryption, or employee mishandling of data.

2. Phishing. These are fraudulent attempts to obtain sensitive data by disguising as a trustworthy entity in digital communication. Guests using mobile check-ins could be targeted through fake emails or texts, leading them to malicious websites.

3. Unsecured Wi-Fi Networks. Guests often use public Wi-Fi networks to access mobile check-in services. These networks may not be secure, leaving data transmissions vulnerable to interception.

4. Physical Device Security. Loss or theft of devices used by staff or guests can lead to unauthorized access to personal data if the devices are not adequately secured.

5. Compliance. Non-compliance with data protection laws like GDPR or CPRA can lead to hefty fines. Mobile check-in processes must align with these regulations to ensure data is handled legally.

Remaining Secure

VENZA recommends that proactive hoteliers take the following actions to mitigate these risks:

1. Use Robust Encryption. Encryption is the first line of defense in protecting data. Ensure that all data transmitted and stored through mobile check-in systems is encrypted. Use advanced encryption standards for data at rest and in transit.

2. Pen Test Systems. Conduct pen tests to identify and rectify security vulnerabilities in your mobile check-in system. These penetration tests simulate cyberattacks to assess the robustness of your security measures, revealing weaknesses that might not be evident during routine checks. By regularly performing these tests, you can proactively address potential exploits before they become actual threats.

3. Secure Wi-Fi Networks. Provide secure Wi-Fi networks for guests, particularly for those accessing mobile check-in services. This includes using strong encryption, routinely changing passwords, and setting up firewalls.

4. Compliance with Data Privacy Laws. Ensure your mobile check-in process is compliant with relevant data protection regulations like GDPR, CPRA, and others. This includes obtaining proper consent for data collection and providing transparency about how data is used.

5. Vendor Management. If third-party vendors are involved in your mobile check-in system, ensure they also adhere to high cybersecurity standards. Regularly review and assess their security measures.

Conclusion

While mobile check-in offers convenience and efficiency, it also poses significant data protection and cybersecurity risks.

By implementing robust security measures, conducting regular audits, training staff, and ensuring compliance with data protection laws, hoteliers can significantly mitigate these risks.

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Feeling overwhelmed? Don’t be. VENZA is here to help. Cybersecurity is complex, but in partnership with us, your company can get started in as little as one month. Get a live demonstration today by contacting our Customer Success Team.

Ready to elevate your game? Contact Sales to discuss signing up for our programs or adding new solutions to your contract.

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Take VENZA’s free Phishing Test to assess gaps in your human firewall today!

Training your personnel to recognize and report phishing attempts is essential to protecting your guests and their data. Get started by determining your risk and readiness level using this free tool.

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