With increasing integration of technology into hotel systems comes the escalating responsibility to protect customer data and sensitive information. One of the foundational elements of cybersecurity is robust password security.

For hoteliers, a breach in password security can mean not just financial loss, but a significant impact to the brand’s reputation.

Understanding the importance of this issue, here are VENZA’s top five tips for hoteliers to enhance their password security:

1. Use Complex and Unique Passwords

Gone are the days when “password123” or the hotel’s name followed by a year could be considered secure. Cybercriminals have sophisticated tools to guess these predictable passwords. It’s essential to create a password that:

*Has at least 12 characters

*Includes a mix of letters (both uppercase and lowercase), numbers, and symbols

*Isn’t based on easily available information, like the hotel’s name or location

Example: Instead of “HotelParis2023”, opt for something like “Ht3l^Pr!z$yT7”.

2. Implement Multi-Factor Authentication (MFA)

Multi-Factor Authentication is an additional layer of security where, after entering the password, the user must validate their identity using a second factor – often a text message or an app notification. This means even if a cybercriminal obtains the password, they’d still need the second verification step to access the account.

For a hotelier, implementing MFA for reservation systems, payment gateways, and even employee portals can significantly reduce the risk of unauthorized access.

3. Regularly Update and Rotate Passwords

It’s not enough to set a strong password and forget about it. Regularly changing your passwords ensures that even if a password does get leaked, it won’t be valid for very long. A good practice for hoteliers would be to set a reminder to change passwords for all critical systems every three to six months.

Example: If a disgruntled ex-employee tries to use old credentials or if a guest somehow learns a Wi-Fi password, changing it regularly ensures they won’t have prolonged access.

4. Avoid Using The Same Password Across Multiple Platforms

It can be tempting, especially for larger hotel chains with multiple platforms and systems, to use one strong password across the board for simplicity. However, this means that if one system is compromised, all systems become vulnerable. Each system, portal, or platform should have its unique password.

Example: If you use the same password for your booking system and your employee portal, a breach in one can give unauthorized access to both, doubling the potential damage.

5. Educate and Train Your Staff

The best security measures can become ineffective if the people using them are unaware of best practices. Regular training sessions on the importance of password security and protocols to follow, like those offered by VENZA, can be the difference between a secure system and a vulnerable one.

Example: Housekeeping staff using a shared system to update room statuses should know not to write down passwords or share them openly. Similarly, the front desk should be aware of the risks of phishing emails that try to trick them into revealing passwords.

Password security is a critical pillar in the vast domain of cybersecurity in the hotel industry. By following the tips outlined above and instilling a culture of security consciousness, you can safeguard your hotel’s reputation and ensure a secure experience for your guests.

Feeling overwhelmed? Don’t be. VENZA is here to help. Cybersecurity is complex, but in partnership with us, your company can get started in as little as one month. Get a live demonstration today by contacting our Customer Success Team.

Ready to elevate your game? Contact Sales to discuss signing up for our programs or adding new solutions to your contract.

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Take VENZA’s free Phishing Test to assess gaps in your human firewall today!

Training your personnel to recognize and report phishing attempts is essential to protecting your guests and their data. Get started by determining your risk and readiness level using this free tool.

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